Terms & Conditions | Pin iT

Terms & Conditions

Online Terms and Conditions for www.pinit.ltd (the “Website”)

  1. THESE TERMS
    • What these terms cover: These are the terms and conditions (“Terms”) on which we will supply our:
      • subscription-based service to you (the “Service”) which allows you to receive upto-the minute location information for your children to your mobile phone via our mobile application (the “App”); and
      • our products (the “Products”), which include a SIM card which contains your customer number and allows you to connect to the Services (“SIM”) and a watch which your children will wear (“Watch”) which is connected to the App.

(together the “Package”)

  • Why you should read them: Please read these Terms carefully before you purchase a Package. These Terms (together with our Privacy and Cookies Policy and Terms of Use) govern our relationship with you in relation to the Website, your purchase of Packages on the Website, and how we will provide the Service to you. These Terms tell you who we are, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
  • By placing an order for any Package on the Website (“Order“) you agree to be bound by these Terms, and by continuing to access the Website you agree to accept the practices described in these Terms, which may be updated or changed by us from time to time.
  1. INFORMATION ABOUT US AND HOW TO CONTACT US
    • Who we are: We are Pin iT Limited, a company registered in England and Wales. Our company registration number is 10258286 and our registered office is at Inwood House, 5 Castlecroft Road, Bury, England, BL9 0LN.
    • How to contact us: You can contact us by emailing our customer service team at

[info@pinit.ltd].

  • How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the telephone number, email address or postal address you provided to us when you purchased a Package.
  • “Writing” includes emails: When we use the words “writing” or “written” in these Terms, this includes emails.
  1. OUR CONTRACT WITH YOU
    • Submitting your Order: Our shopping pages will guide you through the steps you need to take to place an Order with us to purchase Packages. Our order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the order process.
    • Order Acknowledgement: We will then send you an acknowledgment email to acknowledge that we have received your Order (“Order Acknowledgment”).
    • Shipment: If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery (“Order Confirmation”).
    • How we will accept your Order: Acceptance of your Order and the completion of the contract between you and us will take place when we send you the Order Confirmation (the “Contract”), unless we have notified you that we do not accept your Order or you have cancelled it.
    • If we cannot accept your Order: If we are unable to accept your Order for any reason, we will inform you of this and will not charge you for the Package.
    • We provide Packages in the UK and Europe: We accept Orders from users accessing the Website from Europe as well as the UK, however all fees will be charged in Pounds Sterling, and any VAT will be applied at the local rate.  
    • We only provide the Service if you are over 18: You may only purchase Packages from the Website if you are at least 18 years’ old.
    • Your rights to make changes: If you wish to make a change to your Order, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of Packages, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 11 below – our rights to end the contract).
    • Minor changes to Packages: We may change Packages:
      • to reflect changes in relevant laws and regulatory requirements;
      • to reflect changes made by the mobile network; and
      • to implement minor technical adjustments and improvements, for example to address a security threat.

These changes will not affect your use of Packages.

  1. YOUR ACCOUNT
    • You need an Account: To access the Service, you will need to register for an account which you will be able to access through the “Log In” part of the Website or the App, and by which you will be able to change the details that we hold about you and access the Service (“Account”).
    • To register for an Account: To register for an Account you need to supply us with your name, address, email address, a password and some other personal information. See our Privacy and Cookies Policy for more details about this. You can provide us with that information by filling in the necessary information on the Website manually where indicated and then following the instructions on the Website.
    • Logging in to your Account: Once you register for an Account, you will be asked to create a username and password for your Account. You may change this password by accessing your Account via the App or the Website and following the instructions. You must keep the password confidential and immediately notify us if there is any unauthorised use of your email address or your Account or any breach of security otherwise known to you. You acknowledge that any person to whom your username or password is disclosed is authorised to act as your agent for the purposes of using your Account. Please note that you will be entirely responsible if you do not maintain the confidentiality of your password.
    • Valid email address: You must be registered for an Account with a valid email address that you access regularly, so that, amongst other things, we can send administration and information emails to you. Any Account registered with another person’s email address or with a temporary email address may be closed by us without notice. We may also require you to validate your Account at registration or if we believe that you have been using an invalid email address.
    • Rejection: We reserve the right to reject any registration for an Account and to refuse use of or access to the Website or App to anyone for any reason.
    • EULA: When you access the App you must make sure that you are aware of and accept the terms and conditions of the EULA at Appendix A before using the Service.
  2. OUR PRODUCTS
    • Products may vary slightly from their pictures: The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.
    • Product packaging may vary: The packaging of the Product may vary from that shown in images on our Website.
  3. PROVIDING THE PRODUCTS
    • Delivery costs: The costs of delivery are displayed to you on our Website at www.pinit.co.
    • When we will provide the Products: During the order process we will let you know when we expect to provide the Products to you. We aim to deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we send you the Order Confirmation.
    • We are not responsible for delays outside our control: If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, and subject to Clause 14.1 below, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Packages you have paid for but not received.
    • If you are not at home when the Product is delivered: If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.
    • If you do not re-arrange delivery: If after a failed delivery to you, you do not rearrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the Contract and Clause 11.2 below will apply.
    • Your legal rights if we deliver Products late: You have legal rights if we deliver any Products late. If we miss the delivery deadline for any Products, then you may treat the Contract as at an end straight away if any of the following apply:
      • we have refused to deliver the Products;
      • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      • you told us before we accepted your Order that delivery within the delivery deadline was essential.
    • Setting a new deadline for delivery: If you do not wish to treat the Contract as at an end straight away, or do not have the right to do so under Clause 6.6 above, you can give us a new deadline for delivery, which must be reasonable, and you can treat the Contract as at an end if we do not meet the new deadline.
    • Ending the Contract for late delivery: If you do choose to treat the Contract as at an end for late delivery under Clause 6.6 or Clause 6.7 above, you can cancel your Order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the Order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage. Please call customer services on 01613021882 or email us at info@pinit.ltd for a return label or to arrange collection.
    • When you become responsible for the Products: The Product will be your

responsibility from the time we deliver the Product to the address you gave us, or you collect it from us.

  • When you own Products: We own each SIM and each SIM remains our property at all times. We allow you to use the SIM on a limited licence to allow you to access the Services. Unless we’ve specifically agreed to sell you the Watch on an “equipment only” basis, we’re supplying it to you because you’ve agreed to receive the Services for a Minimum Period. Because you’ve agreed to subscribe to our Services, we may supply the Watch to you for no charge or for a charge that includes a large reduction on its normal cost. Once you have received the Watch and (if applicable) paid for it either online or on your first bill, you own the Watch. This does not affect our rights to carry out any of the actions set out in Clause 6.11 below.
  • Reasons we may suspend the supply of Products to you: We may have to suspend the supply of a Product to:
    • deal with technical problems or make minor technical changes;
    • update the Order to reflect changes in relevant laws and regulatory requirements; or
    • make changes to the Order as requested by you or notified by us to you (see Clause 3 above).
  • Your rights if we suspend the supply of Products: We will contact you in advance to tell you we will be suspending supply of a Product, unless the problem is urgent or an emergency. You may contact us to end the Contract if we suspend supply of a Product, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the Package if you choose to end the Contract.
  1. USE OF THE SIM
    • Use of SIM outside of the U.K.: If we agree that you may use the SIM outside of the United Kingdom, then we shall be entitled to charge you for any usage out of the United Kingdom at our standard rates from time to time.  
    • Number allocation: We have the right to allocate any customer number to you for the purpose of providing the Services, however you shall have no rights in (and no

other rights in respect of) any customer number. The device is not a mobile phone, and you will not be able to use it as such.  

  • Code of Practice: You will comply with any directions and/or codes of practice made or adopted by us and/or any third-party provider in relation to the Services and SIMs. 4 Keeping the SIM safe and secure: 
    • As we own the SIM and it remains our property at all times, you must ensure that you keep it safe and secure whilst it’s in your possession and you must ensure that you’re able to return it to us if required. We may charge you for any replacement SIM.
    • You must keep all PINs and passwords secure and confidential. You’re also responsible for the security of the Watch and must make sure that you keep it secure. You must also keep any PINs or passwords for any services you access through your Watch secure and confidential. You should immediately change your PIN or password if you become aware that someone is accessing the Services on your account without your permission.
    • You must notify us immediately of any loss or theft of, or damage to, the SIMs.
  1. PROVIDING THE SERVICE
    • Your Minimum Period: The Contract has a minimum term of 12 months (“Minimum Period”). After that Minimum Period, you can end the Contract by giving us 30 days’ notice, however you will have to pay for your usage of the Service during this notice period. Unless specified otherwise, if you want to end the Contract during the Minimum Period or we end the Contract under Clause 11.1 below, then you will have to pay a fee of no more than your monthly subscription charges multiplied by the number of months left in your Minimum Period.
    • Preparing your children: It is your responsibility to ensure that your children understand how the Service works and how we use their data (by reference to our Privacy and Cookies Policy).
    • Preparing your mobile device: You will also need to download the App from the relevant app store to access the Service, and ensure your mobile device has push notifications and location services enabled to ensure the Service and the App will work properly.
    • Network rates: Any calls you make to the Watch from any device will be charged at your network operators normal rates, and you should contact your network operator before making any such communication to confirm the costs involved.
    • How to use the Service: You must only use the Service for your own personal use. This means you must not resell or commercially exploit any of the Services or our content. You mustn’t use the Services or the SIM or allow anyone else to use the Services or the SIM for illegal or improper uses. For example:
      • for fraudulent, criminal or other illegal activity;
      • in any way which breaches another person’s rights including copyright or other intellectual property rights;
      • to copy, store, modify, publish or distribute the Services or their content, except where we give you permission; or
      • in any way which breaches any security or other safeguards or in any other way which harms or interferes with our network.
    • Legal Issues: You must tell us immediately by contacting us on info@pinit.ltd if anyone makes or threatens to make any claim or issues legal proceedings against you relating to your use of the Service and you will, at our request, immediately stop the act or acts complained about. If we ask you to, you must confirm the details of the claim(s) in writing.
    • What will happen if you do not give required information to us: We may need certain information from you so that we can provide the Service to you. We will contact you to ask for this information, or ask you for it when you access your Account. We will not be responsible for any failure by us to provide the Service, or any part of it, if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    • Reasons we may suspend the provision of the Service: We may have to suspend

the provision of the Service to you to

  • to deal with technical problems or make minor technical changes;
  • to update the Service to reflect changes in relevant laws and regulatory requirements;
  • because we become aware that you are not who you say you are or you have used the Service to connect and monitor children or others who are not under your protection or welfare;
  • because we believe the Watch or SIM has been lost, stolen, or being used in a way not allowed by the Contract;
  • because we reasonably believe that you have used the Services or the SIM in an illegal or improper way; and/or
  • if we reasonably believe that you will be unable to pay the relevant charges.
  • Availability of Services: We do not warrant that the Services shall be available without interruption or free from error. You recognise that the Services, by their nature, may from time to tome be adversely affected by physical features, atmospheric conditions and other causes of interferences and may fail and require maintenance without notice. You acknowledge subject to Clause 14.1 below that we will have no liability to you in respect of any such adverse effects, limitations or lack of availability, unless directly causes by us.
  • Support: We will provide to you a pre-and after-sale support service in respect of the Packages. If you need any support please contact our customer service team on 01613021882.
  • Your rights if we suspend the provision of the Service: We will contact you in advance to tell you we will be suspending the Service, unless the problem is urgent or an emergency, in which case we may suspend the Service without contacting you. If we have to suspend the Service, we will adjust the price so that you do not pay for the Service while it is suspended. You may contact us to end the Contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month, and we will refund any sums you have paid in advance for the Service in respect of the period after you end the Contract.
  • We may also suspend the Service if you do not pay: If you do not pay us for the

Service when you are supposed to (see Clause 13.1 below) and you still do not make payment within seven days of us reminding you that payment is due, we may suspend your access to the Service until you have paid us the outstanding amounts. We will contact you to tell you we are suspending your access to the Service. We will not charge you for the Service during the period for which it is suspended. 

  • Intellectual Property: All rights in the Services, their content and the Products belong to us, or our licensed source, such as a content provider. We reserve all our rights. The entire content of the Website and the App, including all copyright, trademarks and other intellectual property rights it contains, including the name ‘Pin iT’, is the sole property of Pin It Ltd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.
  • Use of Website: Please see our Terms of Use for more information on how you can use the Website and its content.
  1. YOUR RIGHTS TO END THE CONTRACT
    • You can always end the Contract: Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract:
      • if you want to end the Contract because of something we have done or have told you we are going to do, see Clause 2 below;
      • if you have just changed your mind about the Package, see Clause 2(e) below; you may be able to get a refund if you are within the coolingoff period, but this may be subject to deductions;
      • if what you have bought is faulty or misdescribed you may have a legal right to end the Contract (or to get a service re-performed or to get some or all of your money back), see Clause 12 below; and
      • in all other cases (if we are not at fault and there is no right to change your mind), you will not have a right to cancel the Contract.
    • Ending the Contract because of something we have done or are going to do: If you are ending the Contract for a reason set out at (a) to (e) below, the Contract will end immediately and we will refund you in full for any access to the Service which has not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an upcoming change to the Service or the Products or these Terms which you do not agree to;
      • there is a risk that provision of the Service or supply of the Product may be significantly delayed because of events outside our control;
      • we have suspended provision of the Service or supply of the Product for technical reasons, or notify you we are going to suspend it for technical reasons, in each case for a period of more than one month;
      • you have a legal right to end the Contract because of something we have done wrong; or
      • we have told you about an error in the price or description of the Service or Product you have ordered and you do not wish to proceed.
    • Exercising your right to change your mind (Consumer Contracts Regulations 2013): For most products and services bought online you have a legal right to change your mind within 14 days and receive a refund (“Cooling Off Period”). These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms.
    • How long do you have to change your mind: You have 14 days after the day you (or someone you nominate) receives the Products to cancel the Contract. If you cancel after you have accessed the Service, you must pay us for the Service up until the time you tell us that you have changed your mind.
    • Ending the Contract after the Cooling Off Period: How you can end your Contract depends on whether you’re in your Minimum Period or not, and whether we’ve made any changes to your Contract that are likely to affect you. Please see the below table for a summary of how and when you can end your Contract:

When you wish to end your

agreement 

Notice Period 

What to Do? 

Charges Payable 

During

Cooling

Period

the Off

Your Contract will end when you notify us, or if you have a Product to return to us, when we receive that Product (whichever is later).  

Contact 

our           customer

services  

Charges for Services used. 

Charges for damage or for any loss of value to the

Products,          as             a result of             nonessential use.  

During          your

Minimum Period (but outside of any Cooling Off

Period) 

30 days  

Contact 

our           customer

services

All outstanding 

charges             payable plus a fee of no more    than             your monthly subscription charges multiplied by the number of months left in your Minimum Period.

Outside of your

Minimum Period 

30 days  

Contact 

our           customer

services

All outstanding  charges payable  

We make a change that, in our reasonable opinion, is likely to be of material detriment to you 

Your Contract will end, on your request, before the notified change comes into effect.  

Contact 

our           customer

services

All outstanding  charges payable  

     

 

  1. HOW TO END THE CONTRACT (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
    • Tell us you want to end the Contract: To end the Contract, please let us know by doing one of the following:
      • email: contact customer services by email at info@pinit.ltd. Please provide your name, home address, details of the Order and, where available, your phone number and email address;
      • online: complete the Cancellation Form on the Website; or
      • by post: print off the Cancellation Form and post it to us at the address on the Cancellation Form, or simply write to us as that address, including the information required in the Cancellation Form.
    • Returning Products after ending the Contract: If you are cancelling under Clause 9.3 above, you must return any Products that we supplied or sold you undamaged, unlocked (i.e. free of security or software locks) with proof of purchase, in the original packaging and complete with all the original parts. You must return it through the channel you were sold it. Please call us on 01613021882 or email us at info@pinit.ltd. If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the Contract.
    • When we will pay the costs of return: We will pay the costs of return:
      • if the Products are faulty or misdescribed; or
      • if you are ending the Contract because we have told you of an upcoming change to the Product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. 

  • How we will refund you: We will refund appropriate amounts to you by the method you used for payment. However, we may make deductions from the refunded amount, as described below in Clause 10.6.
  • Deductions from refunds for Products: If you are exercising your right to change your mind for Products, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • Deductions from refunds for Services: We may deduct from any refund an amount for the provision of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to the period of time for which you have used the Service, in comparison with the full coverage of the Contract.
  • When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
  1. OUR RIGHTS TO END THE CONTRACT
    • We may end the Contract if you break it: We may end the Contract at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due;
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Package; and/or
      • you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
    • You must compensate us if you break the Contract: If we end the Contract in the situations set out in Clause 11.1 above, you must pay us a fee of no more than each of the monthly subscription charges up to the end of the Minimum Period.
    • Events outside our control: In some circumstances, we may have to cancel a Contract before the Products are delivered, due to an event outside our control or the unavailability of stock.
    • Cancelling if there is an event outside our control: If we cancel under Clause 11.3 above:
      • we will promptly contact you to let you know; and
      • if you have made any payment in advance for Packages that have not been delivered or provided to you, we will refund these amounts to you.
  1. IF THERE IS A PROBLEM WITH THE SERVICE
    • How to tell us about problems: If you have any questions or complaints about Packages, please contact us. You can contact our customer service team by email to info@pinit.ltd.
    • Summary of your legal rights: We are under a legal duty to provide the Service and supply Products in conformity with the Contract. See the box below for a summary of your key legal rights in relation to the Service. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.

For the Service, the Consumer Rights Act 2015 says:

  • You can ask us to repeat or fix the Service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it.
  • If you have not agreed a price upfront, what you are asked to pay must be reasonable.
  • If you have not agreed a time upfront, it must be carried out within a reasonable time.

Your Product is goods, and the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:

  • up to 30 days: if your Products are faulty, then you can get an immediate

 

refund.

up to six months: if your Products can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

up to six years: if your Products do not last a reasonable length of time you may be entitled to some money back. 

 

12.3 Your obligation to return rejected Products: If you wish to exercise your legal rights to reject Products, you must either return them in person to where you bought them or post them back to us. We will not pay the costs of postage. Please call customer services on 01613021882 or email us at info@pinit.ltd for a return label and further instructions.

  1. PRICE AND PAYMENT
    • Where to find the price for Packages: The price of Packages (which includes VAT) will be the price indicated on the order pages of the Website when you placed your Order.
    • Changes to prices: Your monthly charge may be subject to an annual increase by an amount up to the RPI Rate. The annual increase will first appear on your annual review bill. We will publish the RPI Rate on our Website as soon as it’s available. If the RPI Rate is negative, there will be no change to your monthly charge.
    • What happens if we got the price wrong: It is always possible that, despite our reasonable endeavours, some of the Packages we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Package’s correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the Package’s correct price at your Order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any Products provided to you.
    • When you must pay and how you must pay: We use Stripe to process payments for the Package. We will collect payment on the first day of each month in advance for your access to the Service.
    • What to do if you think you paid the wrong amount: If you think the amount you have paid is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
    • We can suspend your access: If you do not make any payment to us by the due date we may suspend your access to the Service.
  2. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
    • What we do not exclude liability for: We do not in any way exclude or limit our

liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by sections 13 to 15 (description, satisfactory quality, fitness for purpose and samples) of the Supply of Goods and Services Act 1982;
  • the Consumer Rights Act 2015;
  • the Consumer Protection (Amendment) Regulations 2014; and/or
  • any other liability that we cannot exclude or limit at law.
  • We are responsible to you for foreseeable loss and damage caused by us: If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the Contract or our failing to use reasonable care and skill, but, subject to Clause 14.1 above, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  • We are not liable for business losses: We only provide Packages for domestic and private use. If you use Packages for any commercial, business or re-sale purpose, subject to Clause 14.1 above, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • The App and Services are not a replacement for parental responsibility: You are responsible for watching your children, knowing their location and knowing the risks that they may be exposed to. You should take into account all appropriate risk factors when using the App and Services and take suitable precautions when necessary. The App and Services does not guarantee the safety and security of your children.
  1. HOW WE MAY USE YOUR PERSONAL INFORMATION
    • How we will use your personal information: We will use the personal information you provide to us:
      • to provide the Service to you;
      • to supply the Products to you;
      • to process your payment for Packages; and
      • if you agreed to this during the order process, to inform you about similar services or products that we provide, but you may stop receiving these at any time by contacting us.
    • We may pass your personal information to credit reference agencies: We may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
    • We will only give your personal information to other third parties where the law either requires or allows us to do so: For more information as to how we use your personal information, please see our Privacy and Cookies Policy.
  2. OTHER IMPORTANT TERMS
    • We may transfer the Contract to someone else: We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.
    • You need our consent to transfer your rights to someone else: You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
    • Nobody else has any rights under the Contract: The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • If a court finds part of the Contract illegal, the rest will continue in force: Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Even if we delay in enforcing the Contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Service, we can still require you to make the payment at a later date.
    • Which laws apply to the Contract and where you may bring legal proceedings: These Terms are governed by English law and you can bring legal proceedings in respect of Packages in the English courts.
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